Jivochat

What is Jivochat ?

JivoChat software offers multiple tools to enable you to communicate with your target audience in numerous channels, including WhatsApp, Instagram, Facebook, website live chat, and AI chatbot.

Features

• Sales Optimization

The chatbot qualifies the user and shares information for making a decision, collects contacts, identifies opportunities, and sends them to your sales and marketing team. Customers can get up-to-date information from any device at any time as the chatbot is available 24/7.

• AI-Powered

You can choose AI tools.

you want to integrate into your chatbot, including Dahi.ai, ChatMe Ai, and Plantt.

• Connect with Social Media Channels

JivoChat Chatbot can be integrated into WhatsApp, Instagram, Telegram, Viber, and Apple Business Chat.

• Fix Spelling and Grammar

Use JivoChat AI assistant to correct spelling mistakes that can be an obstacle between you and the customer.

• Chat Summaries

The AI assistant also highlights recurring issues to optimize the customer journey. It tracks frequency queries and, with them, increases demand for certain goods or services, and catches trouble chats to correct the situation in time.

• Centralize Communication Management

You can keep track of every interaction with your customers that happens in multiple channels in a single platform with the JivoChat software. It creates a profile for each customer where you can access all their interaction history.

Pros & Cons

Pros

• Free plan
• Easy to use
• App for computer and mobile devices
• Integrates with several apps
• Marketing tools
• CRM

Cons

• Lack of tutorials

Pricing and Plans

• Basic: respond to customers both in the chat and messengers
• Professional: Reduce your support team’s load and boost your sales with advanced JivoChat features.
• Enterprise: Advanced JivoChat features for companies with 10 or more agents.
• 15-day free trial for the Professional and Enterprise plan.