Glassix is an AI-powered customer support and messaging platform allowing businesses to communicate with their customers via multiple channels and deploy generative AI omnichannel chatbots across various channels.
Features
AI-Powered Unified Inbox:
Glassix offers an AI-powered centralized hub for all customer communications, consolidating messages from various channels like WhatsApp, Apple Messages for Business, social media, email, and SMS into a single, streamlined inbox.
Conversational AI with GPT-4 Integration:
The platform utilizes the advanced capabilities of conversational AI, coupled with the powerful GPT-4 engine, to understand and respond to customer inquiries effectively, providing a more human-like interaction.
Drag-and-Drop (No code) Chatbot Flow Builder:
Users can easily create and customize chatbot flows with an intuitive drag-and-drop interface, enabling quick deployment of automated responses and interactions without the need for extensive coding knowledge.
One-Click Chatbot Deployment:
Glassix allows for seamless deployment of chatbots across various communication channels with just a single click, significantly simplifying the process of setting up automated customer support.
Auto-Suggested Replies:
The platform provides real-time suggestions for replies based on the context of customer interactions, aiding support agents in delivering prompt and accurate responses.
Automatic Tagging of Conversations:
Glassix automatically categorizes and tags conversations, making it easier for support teams to organize, prioritize, and retrieve customer interactions.
One-Click Conversation Summaries:
Users can generate concise summaries of customer conversations with a single click, enabling quick understanding and follow-up on customer issues and requests.
Generative AI Chatbots:
The platform supports the deployment of advanced generative AI chatbots, capable of handling complex and varied customer interactions, ensuring a high level of engagement and satisfaction.
Omnichannel Integration:
Glassix provides a seamless experience across all customer touchpoints, ensuring consistency and quality in customer interactions, whether it’s through messaging apps, social media, or traditional channels like email and SMS.
Pros & Cons
Pros
- Easy to use and intuitive interface
- Best pricing and plans for small businesses and startups
- Supporting 5 languages
- Outstanding customer support team 24/7
Cons
- Not many tutorials and documentation about the AI features suite
- Might be complex for non-technical users to get started
- Not a lot of one-click integrations – must use their open API to build your own
Pricing & Plans
| Free | Starter | Growth | Enterprise |
| $0 | $49 | $65 | Custom |
- Free trial: Enjoy a 30-day free trial – No CC required!
- Starter: Get started with as little as 1 user for $49 per user / per month
- Growth: Get started with as little as 2 users for $65 per user / per month
- Enterprise: Got a bigger team than 10 users? Need enterprise features, contact us to get a custom offer tailored to your specific needs.
- Get a 15% discount for an annual subscription for the Starter plan.
- Get a 20% discount for the annual subscription for the Growth plan.
